Website Terms Of Use

Last Revised: April 12, 2021

PLEASE READ THESE TERMS OF USE CAREFULLY. BY ACCESSING OR USING THE SERVICES PROVIDED BY MILKBASKET THRU THIS WEBSITE OR THROUGH THE MILKBAKSET APP (TOGETHER REFERRED HEREINAFTER AS THE “PLATFORM”), YOU AGREE TO BE BOUND BY THE TERMS DESCRIBED HEREIN AND ALL TERMS INCORPORATED BY REFERENCE. IF YOU DO NOT AGREE TO ALL OF THESE TERMS, DO NOT USE THE SERVICES PROVIDED BY THE PLATFORM.

Milkbasket E-Wallet (issued by Doorstep Retail Solutions Private Limited ) Terms & Conditions

These terms and conditions (“Terms and Conditions”) govern your use of the Prepaid Milkbasket E-Wallet (“Milkbasket Wallet”) created on the Platform for your usage towards ordering Milkbasket services. This Milkbasket Wallet is the property of Doorstep Retail Solutions Private Limited (“DRSPL”) to whom to whom it must be surrendered, upon request. The following terms and conditions shall apply to the prepaid account of your Milkbasket Wallet. By using the Milkbasket Wallet, you agree to the below mentioned Terms and Conditions. Please ensure that you have read carefully and understood these Terms and Conditions before using your Milkbasket Wallet and also request you to keep a copy of these Terms and Conditions for your records. You further agree that by using the Milkbasket Wallet, you confirm that you have read, understood and accepted the detailed Terms and Conditions of the Milkbasket Wallet.

Eligibility

To be eligible for the Milkbasket Wallet membership, you should be competent to enter into a contract i.e. you should have attained the age of majority according to the Indian law. Milkbasket Wallet is not targeted towards, nor intended for use by anyone who has not attained the age of majority. Any person under the age of 18, may only use the Milkbasket Wallet under the supervision of a parent or legal guardian who agrees to be bound by these Terms and Conditions.

About Your Account

Milkbasket Wallet is issued to you by DRSPL. It allows you to load a rupee value onto your Milkbasket Wallet for use only on on Milkbasket Platform. The value associated with the Milkbasket Wallet is not insured or guaranteed by any person or entity.

The rupee value that you load onto your Milkbasket Wallet is a prepayment only for purchasing the goods and availing the services on Milkbasket Platform in India unless otherwise specified.

Milkbasket Wallet can be loaded on Milkbasket Platform using either cash / credit card / debit card / upi / Internet Banking / any other RBI approved e-wallets managed and governed by other private or government entities . One Milkbasket Wallet cannot be reloaded by using any other registered/unregistered Milkbasket Wallet.

DRSPL reserves the right not to accept any Milkbasket Wallet or otherwise limit use of a Milkbasket Wallet if we reasonably believe that the use is unauthorized, fraudulent or otherwise unlawful. Further, misuse of the Milkbasket Wallet or its benefits in any manner may result in disablement of the Milkbasket Wallet and/or withdrawal of benefits at the sole discretion of DRSPL. Please maintain the Milkbasket Wallet safely and securely.

Loading Value in your Milkbasket Wallet

Milkbasket Wallet is automatically created and enabled as soon as you register for Milkbasket Platform’s services while accepting these Terms and Conditions. The wallet gets activated by loading money in it either through cash / credit card / debit card / upi / Internet Banking / any other RBI approved e-wallets managed and governed by other private or government entities by visiting the Milkbasket website or Milkbasket mobile app. Milkbasket Wallet can be used as a mode of payment, whenever the Milkbasket Wallet-holder purchases goods or services from Milkbasket website or Milkbasket mobile app. The minimum amount that must be initially loaded onto your Milkbasket Wallet is INR 250 (Rupees Two Hundred Fifty only). The balance on the Milkbasket Wallet does not have a validity or expiry period.

DRSPL may change the maximum and minimum amounts at any time by notifying you at the point of recharge, or on the Milkbasket website (www.milkbasket.com), and such change shall not constitute an amendment to these Terms and Conditions. No credit card, credit line, overdraft protection or deposit account is associated with a Milkbasket Wallet. The balance loaded onto your Milkbasket Wallet is non-refundable and may not be exchanged for cash or credit balance unless required by law in India. No interest, dividends or any other earnings on funds deposited to a Milkbasket Wallet will accrue or be paid or credited to you by DRSPL.

All amounts loaded onto your Milkbasket Wallet are held and denominated in Indian Rupees.

Fees and Expiration of Wallet Balances

DRSPL reserves its right, in its sole discretion and without any prior notice, to impose and/or revise charges/commissions in relation to your use of the Milkbasket Wallet. The current charges for your Wallet are provided hereunder , the same are subject to change;

Service Charges (Rs.)
Registration NIL
Account top up through credit card/debit card/net banking/upi/- e-wallet or any other electronic payment payment method NIL
Payment for goods and services NIL
Membership charges (entitling a customer upto 30 free home deliveries)
Membership charges Rs 129 for 30 days
*Membership charges are non-refundable and will be charged in advance for 30 days

1All charges mentioned above are exclusive of applicable taxes including GST

Receipts and Statements

Milkbasket Wallet holders are not sent statements of itemized transactions on their registered email id from a Milkbasket Wallet account. You can check the balance of your Milkbasket Wallet or review recent transactions on your Milkbasket Wallet by logging into your Milkbasket account on www.milkbasket.com. or on the Milkbasket mobile app.

You will need to use your Milkbasket Wallet to make purchases for the goods and availing the services on Milkbasket Platform. When you use your Milkbasket Wallet, you will receive the details of your order and payment in the Account History section of your Milkbasket account.. The Shopping Credits section of your Milkbasket Account will provide the remaining balance of your Milkbasket Wallet. You should check your order and payments details to ensure that your account balance is correct

Billing Errors, Corrections

DRSPL reserves the right to correct the balance of your Milkbasket Wallet if there is reason to believe that a clerical, billing or accounting error has occurred. If you have questions regarding your transaction history or any correction, or if you dispute any transaction or correction that has been assessed against your Milkbasket Wallet, please email your concern at hello@milkbasket.com. DRSPL will conduct an investigation and communicate the results and correct any error that after conducting a thorough investigation in a reasonable time-frame. If no error is found, a suitable explanation shall be communicated to you. DRSPL shall have no liability for any billing error unless you provide a notice within 30 days of the date of the transaction in question. You are requested to monitor your transactions and account balances accurately.

Registration, Liability for Unauthorized Transactions

You are responsible for all transactions associated with your Milkbasket Wallet, including transactions claimed to be unauthorised. The Milkbasket Wallet does not have a separate authentication password or PIN and can be used to make transactions once you have logged-in to the platform using Mobile Number-Password combination or Mobile number-OTP authentication. The mobile application remains in a state of permanent log-in and anyone with access to your mobile phone can have access to your application and thereafter use your Milkbasket Wallet. You agree to take full responsibility of any unintended or unauthorised access to your Milkbasket Wallet.

Blocking of Milkbasket Wallet:

DRSPL reserves the right to block your Milkbasket Wallet and/or discontinue, if DRSPL determines or observes in its sole discretion that there has been any fraudulent or unauthorized activities through your Milkbasket Wallet.

Privacy Statement

You hereby authorise DRSPL to disclose your information to Government authorities or to competent authorities or to credit bureaus or to other third persons, to comply with the obligation under the law. You also authorise DRSPL to use your information for offering product and services to you, including from its associates/partners unless specified otherwise.

For information concerning how we collect, use and disclose information concerning the Milkbasket Wallet and how to select privacy preferences regarding certain promotional communications, you should refer to our privacy statement mentioned on our website - https://www.milkbasket.com/privacy-policy.html

Changes to these Terms and Conditions

DRSPL reserves the right to add, alter, amend and revise terms and conditions as well as the rules and regulations governing the Milkbasket Wallet without prior notice, and without assigning any reasons thereof. In the event of such changes, the latest terms & conditions will be updated and viewed on our website www.milkbasket.com

Cancellation of these Terms and Conditions

We may suspend or terminate these terms and conditions and revoke or limit any or all of the rights and privileges granted to you at any time without notice or liability. Termination may also result from your fraudulent or unauthorized use of the Milkbasket Wallet.

Governing Law

All disputes, in connection with Milkbasket Wallet or its program shall be governed and construed in accordance with Indian Laws and are subject to the exclusive jurisdiction of Competent Courts at Gurugram, Haryana only.

Disclaimers and Limits of Liability

DRSPL and its affiliates make no representations, warranties or conditions of any kind, express or implied, with respect to the Milkbasket Wallet, including, but not limited to, any implied warranty of merchantability, fitness for a particular purpose, title, or non-infringement, or any warranty arising by usage of trade, course of dealing or course of performance. DRSPL does not represent or warrant that your Milkbasket Wallets will always be accessible or accepted.

In the event that DRSPL or its affiliates are found liable to you, you shall only be entitled to recover actual and direct damages and such damages shall not exceed the last balance held on your Milkbasket Wallet. DRSPL and its affiliates shall have no liability for any incidental, indirect or consequential damages (including without limitation loss of profit, revenue or use) arising out of or in any way connected with this Agreement, whether in contract, warranty, tort (including negligence, whether active, passive or imputed), product liability, strict liability or other theory, even if DRSPL or its authorized representatives have been advised of the possibility of such damages. In no event shall DRSPL or its affiliates have any liability for unauthorized access to, or alteration, theft or destruction of a Milkbasket Wallet through accident, misuse or fraudulent means or devices by you or any third party, or as a result of any delay or mistake resulting from any circumstances beyond our control. DRSPL is not liable for non-fulfilment of any terms in full or in part due to any reason beyond its control.

The laws of certain states or other jurisdiction do not allow limitations on implied warranties, or the exclusion or limitation of certain damages. If these laws apply, some or all of the above disclaimers, exclusions or limitations may not apply to you, and you may have rights in addition to those contained in this Terms and Conditions. In such jurisdiction, our liability is limited to the greatest extent permitted by law.

The decision of the management of DRSPL is final and shall be binding at all times.

Assignment

We may assign all or part of these Terms and Conditions without such assignment being considered a change to these Terms and Conditions and without notice to you and shall be released from all liabilities The assignee shall have the same rights and obligations as the assignor and shall agree in writing to be bound by the Terms and Conditions.

Entire Terms and Conditions, Construction

These Terms and Conditions is the complete and exclusive between you and DRSPL, and supersedes and merges all prior proposals and all or any other prior arrangement/agreements. In the event that any provision of these Terms and Conditions shall be determined to be illegal or unenforceable, that provision will be eliminated to the minimum extent necessary so that these Terms and Conditions shall otherwise remain in full force, effect and shall be enforceable. Headings herein are for convenience of reference only and shall in no way affect interpretation of these Terms and Conditions.

Copyright & Trademark

DRSPL and ASPL (“Aaidea Solutions Private Limited”), its suppliers and licensors expressly reserve all intellectual property rights in all text, programs, products, processes, technology, content and other materials, which appear on Milkbasket Platform. Access to this Platform does not confer and shall not be considered as conferring upon anyone any license under any of DRSPL or any third party's intellectual property rights. All rights, including copyright, in this Platform are owned by or licensed to DRSPL from ASPL. Any use of this Platform or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of DRSPL and/or ASPL. You may not modify, distribute or re-post anything on this Platform for any purpose.

The names and logos and all related product and service names, design marks and slogans are the trademarks or service marks of ASPL, DRSPL, its affiliates, its partners or its suppliers. All other marks are the property of their respective companies. No trademark or service mark, license is granted in connection with the materials contained on this Site. Access to this Site does not authorize anyone to use any name, logo or mark in any manner.

References on this Platform to any names, marks, products or services of third parties or hypertext links to third party sites or information are provided solely as a convenience to you and do not in any way constitute or imply DRSPL or ASPL endorsement, sponsorship or recommendation of the third party, information, product or service.

DRSPL or ASPL is not responsible for the content of any third party sites and does not make any representations regarding the content or accuracy of material on such sites. If you decide to link to any such third party websites, you do so entirely at your own risk.

All materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips and written and other materials that are part of this Website (collectively, the "Contents") are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Website for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents, the Website or any related software. All software used on this Website is the property of ASPL or its licensees and suppliers and protected by Indian and international copyright laws. The Contents and software on this Website may be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the Contents on this Website is strictly prohibited. Unless otherwise noted, all Contents are copyrights, trademarks, trade dress and/or other intellectual property owned, controlled or licensed by DRSPL, one of its affiliates or by third parties who have licensed their materials to DRSPL and are protected by Indian and international copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all Contents on this Website is the exclusive property of ASPL and DRSPL and is also protected by Indian and international copyright laws.

All rights not expressly granted are reserved.

In case of any grievances you can contact:

--Address Details:

Doorstep Retail Solutions Pvt Ltd
CIN: U52100HR2016PTC058127
Khewat/ Khata No 57, Killa No.3, Village & Post Office Kherki Daula
Near Manesar Toll Plaza, Gurugram, Gurgaon (Haryana), -122001

For any Inquiries or Questions In case of any queries please send us an email at:
hello@milkbasket.com

Terms and Conditions

Personal Information

Doorstep Retail Solutions Pvt Ltd (“DRSPL”) is the licensed owner of the brand Milkbasket and the website www.milkbasket.com (”The Site”) from Aaidea Solutions Pvt Ltd (“ASPL”). DRSPL respects your privacy. This Privacy Policy provides succinctly the manner your data is collected and used by DRSPL on the Site. As a visitor to the Site/ Customer you are advised to please read the Privacy Policy carefully. By accessing the services provided by the Site you agree to the collection and use of your data by DRSPL in the manner provided in this Privacy Policy.

Services overview

As part of the registration process on the Site, DRSPL may collect the following personally identifiable information about you: Name including first and last name, alternate email address, mobile phone number and contact details, Postal code, Demographic profile (like your age, gender, occupation, education, address etc.) and information about the pages on the site you visit/access, the links you click on the site, the number of times you access the page and any such browsing information.

Eligibility

Services of the Site would be available to only selected geographies in India. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including un-discharged insolvents etc. are not eligible to use the Site. If you are a minor i.e. under the age of 18 years but at least 13 years of age you may use the Site only under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use. If your age is below 18 years your parents or legal guardians can transact on behalf of you if they are registered users. You are prohibited from purchasing any material which is for adult consumption and the sale of which to minors is prohibited.

License & Site access

DRSPL grants you a limited sub-license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of DRSPL. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of DRSPL. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of the Site or of DRSPL and its affiliates without express written consent. You may not use any meta tags or any other "hidden text" utilizing the Site’s or DRSPL’s name or ASPL’s name or trademarks without the express written consent of DRSPL. Any unauthorized use terminates the permission or license granted by DRSPL.

Account & Registration Obligations

All customer have to register and login for placing orders on the Site. You have to keep your account and registration details current and correct for communications related to your purchases from the site. By agreeing to the terms and conditions, the shopper agrees to receive promotional communication and newsletters upon registration. The customer can opt out either by unsubscribing in "My Account" or by contacting the customer service. However Account created on the website www.milkbasket.com would be for life time of the customers.

Pricing

All the products listed on the Site will be sold at MRP unless otherwise specified. The prices mentioned at the time of ordering will be the prices charged on the date of the delivery. Although prices of most of the products do not fluctuate on a daily basis but some of the commodities and fresh food prices do change on a daily basis. In case the prices are higher or lower on the date of delivery no additional charges will be collected or refunded as the case may be at the time of the delivery of the order.

Cancellation by Site / Customer

You as a customer can cancel your order anytime up to the cut-off time of the slot for which you have placed an order by calling our customer service. In such a case we will refund any payments already made by you for the order. If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, we at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.

Return & Refunds

Our Return and Refund policy entitles all our members to return the product at the time of delivery if due to some reason they are not satisfied with the quality or freshness of the product. We will take the returned product back with us and issue a credit note for the value of the return products which will be credited to your account on the Site. This can be used to pay your subsequent shopping bills.

You Agree and Confirm
You may not use the Site for any of the following purposes:
Colours

We have made every effort to display the colours of our products that appear on the Website as accurately as possible. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will be accurate.

Modification of Terms & Conditions of Service

DRSPL may at any time modify the Terms & Conditions of Use of the Website without any prior notification to you. You can access the latest version of these Terms & Conditions at any given time on the Site. You should regularly review the Terms & Conditions on the Site. In the event the modified Terms & Conditions is not acceptable to you, you should discontinue using the Service. However, if you continue to use the Service you shall be deemed to have agreed to accept and abide by the modified Terms & Conditions of Use of this Site.

Governing Law and Jurisdiction

This User Agreement shall be construed in accordance with the applicable laws of India. The Courts at Gurgaon shall have exclusive jurisdiction in any proceedings arising out of this agreement. Any dispute or difference either in interpretation or otherwise, of any terms of this User Agreement between the parties hereto, the same shall be referred to an independent arbitrator who will be appointed by DRSPL and his decision shall be final and binding on the parties hereto. The above arbitration shall be in accordance with the Arbitration and Conciliation Act, 1996 as amended from time to time. The arbitration shall be held in Gurgaon. The High Court of judicature at Haryana alone shall have the jurisdiction and the Laws of India shall apply.

Reviews, Feedback, Submissions

All reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to the Site on or by this Site or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, the "Comments") shall be and remain the property of DRSPL. Such disclosure, submission or offer of any Comments shall constitute an assignment to DRSPL of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. Thus, DRSPL owns exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. DRSPL will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. DRSPL is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay you any compensation for any Comments; or (3) to respond to any Comments. You agree that any Comments submitted by you to the Site will not violate this policy or any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to the Website will be or contain libellous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam".

DRSPL does not regularly review posted Comments, but does reserve the right (but not the obligation) to monitor and edit or remove any Comments submitted to the Site. You grant DRSPL the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any Comments you submit. You are and shall remain solely responsible for the content of any Comments you make and you agree to indemnify DRSPL and its affiliates for all claims resulting from any Comments you submit. DRSPL and its affiliates take no responsibility and assume no liability for any Comments submitted by you or any third party.

Copyright & Trademark

DRSPL and ASPL, its suppliers and licensors expressly reserve all intellectual property rights in all text, programs, products, processes, technology, content and other materials, which appear on this Site. Access to this Website does not confer and shall not be considered as conferring upon anyone any license under any of DRSPL or any third party's intellectual property rights. All rights, including copyright, in this website are owned by or licensed to DRSPL from ASPL. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of DRSPL and/or ASPL. You may not modify, distribute or re-post anything on this website for any purpose.

The names and logos and all related product and service names, design marks and slogans are the trademarks or service marks of ASPL, DRSPL, its affiliates, its partners or its suppliers. All other marks are the property of their respective companies. No trademark or service mark, license is granted in connection with the materials contained on this Site. Access to this Site does not authorize anyone to use any name, logo or mark in any manner.

References on this Site to any names, marks, products or services of third parties or hypertext links to third party sites or information are provided solely as a convenience to you and do not in any way constitute or imply DRSPL or ASPL endorsement, sponsorship or recommendation of the third party, information, product or service.

DRSPL or ASPL is not responsible for the content of any third party sites and does not make any representations regarding the content or accuracy of material on such sites. If you decide to link to any such third party websites, you do so entirely at your own risk.

All materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips and written and other materials that are part of this Website (collectively, the "Contents") are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Website for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents, the Website or any related software. All software used on this Website is the property of ASPL or its licensees and suppliers and protected by Indian and international copyright laws. The Contents and software on this Website may be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the Contents on this Website is strictly prohibited. Unless otherwise noted, all Contents are copyrights, trademarks, trade dress and/or other intellectual property owned, controlled or licensed by DRSPL, one of its affiliates or by third parties who have licensed their materials to DRSPL and are protected by Indian and international copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all Contents on this Website is the exclusive property of ASPL and DRSPL and is also protected by Indian and international copyright laws.

Objectionable Material

You understand that by using this Site or any services provided on the Site, you may encounter Content that may be deemed by some to be offensive, indecent, or objectionable, which Content may or may not be identified as such. You agree to use the Site and any service at your sole risk and that to the fullest extent permitted under applicable law. ASPL and/or DRSPL and its affiliates shall have no liability to you for Content that may be deemed offensive, indecent, or objectionable to you.

Indemnity

You agree to defend, indemnify and hold harmless ASPL, DRSPL, its employees, directors, officers, agents and their successors and assigns from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney's fees, caused by or arising out of claims based upon your actions or inactions, which may result in any loss or liability to ASPL or DRSPL or any third party including but not limited to breach of any warranties, representations or undertakings or in relation to the non-fulfilment of any of your obligations under this User Agreement or arising out of the your violation of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights. This clause shall survive the expiry or termination of this User Agreement.

Termination

This User Agreement is effective unless and until terminated by either you or DRSPL. You may terminate this User Agreement at any time, provided that you discontinue any further use of this Site. DRSPL may terminate this User Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Site, Such termination will be without any liability to DRSPL. However Account created on the website www.milkbasket.com would be for life time of the customers. Upon any termination of the User Agreement by either you or DRSPL, you must promptly destroy all materials downloaded or otherwise obtained from this Site, as well as all copies of such materials, whether made under the User Agreement or otherwise. DRSPL's right to any Comments shall survive any termination of this User Agreement. Any such termination of the User Agreement shall not cancel your obligation to pay for the product already ordered from the Website or affect any liability that may have arisen under the User Agreement.

Privacy Policy

Personal Information

Doorstep Retail Solutions Pvt, Ltd. (“DRSPL”) is the licensed owner of the brand milkbasket and the website www.milkbasket.com (”The Site”) from Aaidea Solutions Pvt. Ltd. (“ASPL”). DRSPL respects your privacy. This Privacy Policy provides succinctly the manner your data is collected and used by DRSPL on the Site. As a visitor to the Site/ Customer you are advised to please read the Privacy Policy carefully. By accessing the services provided by the Site you agree to the collection and use of your data by DRSPL in the manner provided in this Privacy Policy.

What information is, or may be, collected from you?

As part of the registration process on the Site, DRSPL may collect the following personally identifiable information about you: Name including first and last name, alternate email address, mobile, phone number and contact details, Postal code, Demographic profile (like your age, gender, occupation, education, address etc.) and information about the pages on the site you visit/access, the links you click on the site, the number of times you access the page and any such browsing information.

How do we collect the Information?

DRSPL will collect personally identifiable information about you only as part of a voluntary registration process, on-line survey or any combination thereof. The Site may contain links to other Web sites. DRSPL is not responsible for the privacy practices of such Web sites which it does not own, manage or control. The Site and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the Double Click cookie) together to inform, optimize, and serve ads based on someone's past visits to the Site.

How is information used?

DRSPL will use your personal information to provide personalized features to you on the Site and to provide promotional offers to you through the Site and other channels. DRSPL will also provide this information to its business associates and partners to get in touch with you when necessary to provide the services requested by you. DRSPL will use this information to preserve transaction history as governed by existing law or policy. DRSPL may also use contact information internally to direct its efforts for product improvement, to contact you as a survey respondent, to notify you if you win any contest; and to send you promotional materials from its contest sponsors or advertisers. DRSPL will also use this information to serve various promotional and advertising materials to you via display advertisements through the Google Ad network on third party websites. You can opt out of Google Analytics for Display Advertising and customize Google Display network ads using the Ads Preferences Manager. Information about Customers on an aggregate (excluding any information that may identify you specifically) covering Customer transaction data and Customer demographic and location data may be provided to partners of DRSPL for the purpose of creating additional features on the website, creating appropriate merchandising or creating new products and services and conducting marketing research and statistical analysis of customer behaviour and transactions.

With whom your information will be shared

DRSPL will not use your financial information for any purpose other than to complete a transaction with you. DRSPL does not rent, sell or share your personal information and will not disclose any of your personally identifiable information to third parties. In cases where it has your permission to provide products or services you've requested and such information is necessary to provide these products or services the information may be shared with DRSPL’s business associates and partners. DRSPL may, however, share consumer information on an aggregate with its partners or third parties where it deems necessary. In addition DRSPL may use this information for promotional offers, to help investigate, prevent or take action regarding unlawful and illegal activities, suspected fraud, potential threat to the safety or security of any person, violations of the Site’s terms of use or to defend against legal claims; special circumstances such as compliance with subpoenas, court orders, requests/order from legal authorities or law enforcement agencies requiring such disclosure.

What choice are available to you regarding collection, use and distribution of your information?

To protect against the loss, misuse and alteration of the information under its control, DRSPL has in place appropriate physical, electronic and managerial procedures. For example, DRSPL servers are accessible only to authorized personnel and your information is shared with employees and authorised personnel on a need to know basis to complete the transaction and to provide the services requested by you. Although DRSPL will endeavour to safeguard the confidentiality of your personally identifiable information, transmissions made by means of the Internet cannot be made absolutely secure. By using this site, you agree that DRSPL will have no liability for disclosure of your information due to errors in transmission or unauthorized acts of third parties.

How can you correct inaccuracies in the information?

To correct or update any information you have provided, the Site allows you to do it online. In the event of loss of access details you can send an e-mail to: hello@milkbasket.com

Policy updates

DRSPL reserves the right to change or update this policy at any time. Such changes shall be effective immediately upon posting to the Site.

Contact Information

Doorstep Retail Solutions Pvt Ltd
CIN: U52100HR2016PTC058127
Khewat/ Khata No 57, Killa No.3, Village & Post Office Kherki Daula
Near Manesar Toll Plaza, Gurugram, Gurgaon (Haryana), -122001

Tel.: +91 9891448822
Email id: hello@milkbasket.com