TERMS AND CONDITIONS
Welcome to Milkbasket!
The terms and conditions as set out herein (“Terms”) constitute an agreement between Reliance
Retail Limited, having its registered office at 3rd Floor, Court House, Lokmanya Tilak Marg, Dhobi
Talao, Mumbai - 400 002 (“Reliance”, “we”, “us”or
“our”), which manages and operates
and its mobile application/website/tablet/desktop (collectively called as
“Milkbasket Platform”) and a natural or legal person who accesses and/or uses
in any manner (“you” or “your”) or uses any
or future service or functionality or offer made
available on Milkbasket Platform (“Service(s)”), as updated from time to time.
By using the Milkbasket Platform, you expressly agree to be bound by the Terms. Should the Terms
not be acceptable to you, you may refrain from using the Milkbasket Platform. Please top up your
Milkbasket wallet or place an order on Milkbasket, if you agree to be bound by the Terms. If you have
about the terms, please contact at email@example.com. Please note that your access to the
Services, other platforms or utilisation of Products (defined below), offers or promotions in
the Products as may be provided by us or our affiliates, may be governed by other terms and
conditions, policies or guidelines (“Additional Terms”) along with these Terms. If
inconsistent with any Additional Terms, the Additional Terms will control to the extent of such
inconsistency with respect to the applicable Service or utilisation of the Product. These Terms govern
your use of the Milkbasket Platform and transaction or dealings thereon.
For the purposes of these Terms: (a) “Milkbasket Platform”
means the online platform available at
https://www.milkbasket.com/, which include its corresponding mobile
website/tablet/desktop as provided by us, on which you may avail the Services and includes
applications controlled and managed by us which interact with one or more such mobile applications/
wallets/ websites/ tablets and digital modes as provided by us; (b) “Products” shall
perishable and non-perishable food products and household products and such other products as may
be offered for sale to you on the Milkbasket Platform; and (c) We and you are hereinafter individually
referred to as “Party” and collectively as “Parties”.
These Terms are divided into 2 (two) parts, part A and Part B mentioned below.
- TERMS AND CONDITIONS FOR USAGE OF MILKBASKET PLATFORM
- TERMS AND CONDITIONS OF SALE ON MILKBASKET PLATFORM
Please carefully read all the parts to understand the conditions applicable in
case of usage of the
Milkbasket Platform and for purchase of Products thereof.
“PART A – TERMS AND CONDITIONS FOR USAGE OF MILKBASKET PLATFORM”
The terms and conditions for usage of the Milkbasket Platform as set out herein
Use”) specifically govern your access and use of the Milkbasket Platform,
forum for you to inter alia enable you to discover, select and buy Products listed on
Platform at the indicated price at any time, from the locations serviceable by
Milkbasket Platform, such changes shall be effective immediately upon posting on the
ensure you understand the terms and conditions that apply at that time. Further, please
we reserve the right to either change the format and the content of the Milkbasket
suspend the operation of the Milkbasket Platform for support or maintenance work, in
update the content or for any other reason, at any time, with or without any prior
intimation, in any manner whatsoever.
Any accessing, browsing, or otherwise using the Milkbasket Platform indicates your
other policies or
guidelines that may be applicable on the Milkbasket Platform at the time of your access
usage of the Milkbasket Platform and which may be updated from time to time
This document is an electronic record in terms of the Information Technology Act, 2000
rules made thereunder as may be applicable, and the amended provisions pertaining to
electronic records in various statutes as amended by the Information Technology Act,
This electronic record is generated by a computer system and does not require any
We authorise you to view and access the Milkbasket Platform solely for identifying
carrying out purchases of Products and processing returns and refunds, in accordance
Return and Refund Policy, therefore,
you a limited, revocable permission to access and
use the Services.
By accepting this Agreement, you affirm that you are 18 (Eighteen) years of age or above
are fully competent to enter into this Agreement, and to abide by and comply with this
Agreement. If a user is below 18 (Eighteen) years of age, it is assumed that he/she is
using/browsing the Milkbasket Platform under the supervision of his/her parent or legal
guardian and that such user’s parent or legal guardian has read and agrees to the terms
Agreement, including terms of purchase of Products on behalf of the minor user. In the
we are made aware that a user is under the age of 18 and is using/browsing the
Platform without the supervision of his/her parent or legal guardian, we reserve the
deactivate such user’s account without further notice. Further, if you are using the
behalf of a company or organisation, you represent that you have authority to act on
that entity, and that such entity accepts this Agreement.
- REGISTRATION OF YOUR ACCOUNT
In order to purchase Products on the Milkbasket Platform and/or avail the Services, you will
have to sign-up/ register on the Milkbasket Platform. Registration is a one-time process
on successful mobile OTP (One Time Password) verification and you will be eligible to
access and avail the Services only after providing necessary forms and details as may be
required by us at the time of your registration.
You are solely authorized to operate the account created by you. Consequently, it is your
responsibility to maintain the confidentiality of the log in credentials of your account on
Milkbasket Platform and for restricting access to your computer/mobile/other similar devices
prevent unauthorized access to your account. You shall remain solely liable for all the
undertaken through your account.
You will: (a) immediately inform us of any unauthorized use of the account or any other
security breach; and (b) ensure that you log out of your account at the end of each session.
our employees, agents, directors and officers will not be liable for any loss or direct or
for any losses incurred to us or any other user due to unauthorized use of their account by
We reserve the right to refuse access to the Milkbasket Platform, terminate accounts, remove
edit content at any time without notice to you.
COMMUNICATION AND UNSUBSCRIPTION
related notifications on the platform. By accessing and using the Milkbasket Platform, you
explicitly consent to receive such communications by any means/mode, including but not
limited to, by push notification on the platform; SMS on registered mobile number; email on
the registered email address; IVR call or manual call, as the case may be, as and when
for sending any update or information to you (by any electronic means, as the company may
deem fit to use) from us regarding any new services or offerings or communicating the one-
- You can unsubscribe / opt-out from receiving marketing/ promotional
newsletters and other notifications from us at any time by following the instructions set
such communications. However, if you unsubscribe/ opt-out as stated, you may not be able to
optimise the services offered at the platform.
AVAILIBILITY AND ACCESIBILITY OF
- We operate this Milkbasket Platform in India and makes no representation that
and the content available on the Milkbasket Platform are appropriate to be used or will be
available for use in other locations outside India. If you use this Milkbasket Platform from
outside India, you are entirely responsible for compliance with all applicable local laws.
any promotional activities or solicitation by anyone in any jurisdiction in which such
promotional activities or solicitation are not authorized or to any person to whom it is
to promote or solicit.
- We have several websites offering Products, Services, content and various
to specific regions in the territory of India. The Services offered in one region may differ
those in other regions due to availability, local or regional laws, shipment and other
considerations. We do not make any warranty or representation that a user in one region may
obtain the Services from our site in another region and we may cancel a user's order or
a user to the site for that user’s region if a user attempts to order Services offered on a
Information that we publish on the world wide web may contain references or cross
to our Products, programs and Services that are not announced or available in your
references do not imply that we intend to announce such Products, programs or Services
region. Connect with us at firstname.lastname@example.org,
for information regarding the Products,
programs and Services that may be available to you.
THIRD PARTY INTERACTION AND LINKS
TO THIRD PARTY SITES
- In your use of Milkbasket Platform, you may enter into correspondence with,
and/or services from, or participate in promotions of advertisers or members or sponsors of
Milkbasket Platform or access any other third-party website linked to the Milkbasket
Unless otherwise stated, any such correspondence, advertisement, purchase or promotion,
including the delivery of and the payment for goods and/or services, and any other term,
condition, warranty or representation associated with such correspondence, purchase or
promotion, is solely between you and the applicable third party. You agree that we have no
liability, obligation or responsibility for any such correspondence, purchase or promotion,
access or usage of any third-party website and the contract under such instances remains
between you and any such third party.
LICENSE AND USE OF YOUR CONTENT
- You grant to us a royalty-free, perpetual, irrevocable, non-exclusive right
license to adopt,
publish, reproduce, disseminate, transmit, distribute, copy, use, create derivative works
display worldwide, or act on any material posted by you on the Milkbasket Platform without
additional approval or consideration in any form, media, or technology now known or later
developed, for the full term of any rights that may exist in such content, and you waive any
claim over all feedback, comments, ideas or suggestions or any other content provided
or on the Milkbasket Platform. You agree to perform all further acts necessary to perfect
the above rights granted by you to us, including the execution of deeds and documents, at
- You agree that we do not routinely monitor your postings on Milkbasket
the right to do so. However, if we become aware of inappropriate use of the Milkbasket
Platform or any of its Services, we will respond in any way that, in its sole discretion, we
appropriate. You acknowledge that we will have the right to report to law enforcement
authorities of any actions that may be considered illegal, as well as any information it
of such illegal conduct. When requested, we will co-operate fully with law enforcement
agencies in any investigation of alleged illegal activity on the internet.
- Submissions and unauthorised use of any materials contained on the Milkbasket
violate copyright laws, trademark laws, the laws of privacy and publicity, certain
communications statutes and regulations and other applicable laws and regulations. You alone
are responsible for your actions or the actions of any person using your username and/or
password. As such, you shall indemnify and hold us and our officers, directors, employees,
affiliates, agents, licensors, and business partners harmless from and against any and all
costs, damages, liabilities, and expenses (including attorney’s fees) incurred in relation
arising from, or for the purpose of avoiding, any claim or demand from a third party that
use of the Milkbasket Platform or the use of the Milkbasket Platform by any person using
user name and/or password (including without limitation your participation in the posting
or your Submissions) violates any applicable law or regulation, or the rights of any third
- We reserve the right to terminate access to this Milkbasket Platform at any
notice. Further this limited license terminates automatically, without notice to you, if you
obligation or creates a right that by its nature will be valid after termination or
USER WARRANTIES AND RESTRICTIONS
- You represent and warrant that: (a) your use of Milkbasket Platform and/or
Services will not
violate any applicable law or regulation; (b) all information that is submitted to us in
connection with Milkbasket Platform and/or Services is true, accurate and lawful; (c) use of
content and material you supply does not breach any applicable Agreement and will not cause
injury to any person or entity (including that the content or material is not defamatory).
time, the information provided by you is found to be false or inaccurate, we will have the
to reject registration, cancel all orders, and restrict you from using the Services and
affiliated services in the future without any prior intimation whatsoever. You agree to
indemnify us and our affiliates for all claims brought by a third party against it or its
arising out of or in connection with a breach of any of these warranties.
- You will use Milkbasket Platform for lawful purposes only and will not
that is harmful to Milkbasket Platform or its content or otherwise not envisaged through the
Milkbasket Platform. You have a limited license to access and use Milkbasket Platform,
You will not do any of the following:
- Delete or modify any content on Milkbasket Platform, such as any
regarding the Services, their performance, sales or pricing;
- Use any engine, software, tool, agent or other mechanism (such as
avatars, worms, time bombs etc.) to navigate or search Milkbasket Platform;
- Make false or malicious statements against the Services,
Platform or us;
- Post, copy, submit, upload, distribute, or otherwise transmit or
software or other computer files that contain a virus or other harmful
otherwise disrupt or damage Milkbasket Platform and/or Services or any connected
network, or otherwise interfere with any person or entity’s use or enjoyment of
Milkbasket Platform and/or the Services;
- Introduce any trojans, viruses, any other malicious software, any
bots or scrape
Milkbasket Platform for any information;
- Probe, scan, or test the vulnerability of any system, security or
measures implemented by us or otherwise tamper or attempt to tamper with our
technological design and architecture;
- Hack into or introduce malicious software of any kind onto
- Gain unauthorized access to, or interfere with, or damage, or
the server on
which the details connected to the Services are stored, or any other server,
computer, or database connected to the Services; or
- Engage in any form of antisocial, disruptive, or destructive
“flaming,” “spamming,” “flooding,” “trolling,”, “phishing” and “griefing” as
terms are commonly understood and used on the internet.
- Create any identical platform for any malicious and fraudulent
or for any
other reason whatsoever,
You are prohibited from hosting, displaying, uploading, modifying, publishing,
updating or sharing on or through Milkbasket Platform, any information that:
belongs to another person and to which you do not have any right;
- is harmful, harassing, blasphemous, defamatory, obscene,
paedophilic, invasive of another’s privacy, hateful, relating to or encouraging
laundering or gambling, or otherwise harmful in any manner whatsoever;
- harms minors in any way;
- infringes any patent, trademark, copyright or other proprietary
- violates any law for the time being in force;
- deceives or misleads the addressee about the origin of such
communicates any information which is grossly offensive or menacing in nature;
- impersonates or defames another person; or
- contains software viruses or any other computer code, files or
programs designed to
interrupt, destroy or limit the functionality of any computer resource.
We constantly monitor the user’s account in order to avoid fraudulent accounts and
transactions. Users with more than one account or availing referral vouchers fraudulently
be liable for legal actions under law and we reserve the right to recover the cost of goods,
collection charges and lawyer fees from persons using the Milkbasket Platform fraudulently.
We reserve the right to initiate legal proceedings against such persons for fraudulent use
Milkbasket Platform and any other unlawful acts or omissions in breach of these terms and
conditions. In the event of detection of any fraudulent or declined transaction, prior to
of legal actions, we reserve the right to immediately delete such account and dishonour all
and pending orders without any liability. For the purpose of this clause, we shall owe no
liability for any refunds.
COPYRIGHTS IN RELIANCE CONTENT
- The Milkbasket Platform contains material, including text, graphics and
protected by copyright and/or other intellectual property rights (“Reliance Content”). All
copyright and other intellectual property rights in the Reliance Content are either owned by
or have been licensed to us by the owner(s) of those rights so that it can use the Reliance
Content as part of Milkbasket Platform. We retain copyright on all Information, including
graphics and sound and all trademarks displayed on the Milkbasket Platform are either owned
by or licensed to us.
You may use and display the Reliance Content on your personal computer only for
personal use subject to the grant of a limited, revocable, personal, non-exclusive and
transferable license to you by us when you register on the Milkbasket Platform, only for
identifying Products, carrying out purchases of Products and processing returns and
accordance with our Return and Refund Policy and for using
printing copies of the
information on the Milkbasket Platform for your personal use and store the files on your
computer for personal use only and not for business purposes.
You may not: (a) copy (whether by printing off onto paper, storing on disk, downloading or
any other way), distribute (including distributing copies), download, display, perform,
reproduce, distribute, modify, edit, alter, enhance, broadcast or tamper within any way or
otherwise use any Reliance Content contained in the Milkbasket Platform. These restrictions
apply in relation to all or part of the Reliance Content available on the Milkbasket
copy and distribute the Information on any other server, or modify or re-use text or
this system or another system; (c) reproduce any part of the Milkbasket Platform or sell or
distribute the same for commercial gain nor shall it be modified or incorporated in any
work, publication or web site, whether in hard copy or electronic format, including postings
any other web site; (d) remove any copyright, trademark or other intellectual property
contained in the original material from any material copied or printed off from Milkbasket
Platform; or (e) link any other material to the Milkbasket Platform, without our express
The license granted to you does not include a license for: (a) resale of Products or
use of the Milkbasket Platform or Reliance Content, (b) any collection and use of product
listings, description, or prices, (c) any use of Milkbasket Platform, the Services and/or of
copying of login credentials of user, (e) any use of data mining, robots, or similar data
gathering and extraction tools to extract (whether once or many times) any parts of
Platform, and (f) creating and/ or publishing your own database that features parts of the
If you believe that your intellectual property rights have been used in a way that
of infringement, please write to us at email@example.com and let us know of
- All the trade names associated with us and all Products and logos denoted
trademarks or registered trademarks of us or our affiliates. Our trademarks may not be used
connection with any product or service that is not our product or service.
DISCLAIMER OF WARRANTIES,
INACCURACIES OR ERRORS
We will try to ensure that all information and recommendations, whether in relation to
Products, Services, offerings or otherwise (hereinafter “Information”)
provided as part of this
Milkbasket Platform is correct at the time of inclusion on the Milkbasket Platform. We
guarantee the accuracy of the Information. We make no representations or warranties as
completeness or accuracy of Information.
- You agree that Information is being supplied to you on the condition that you
will make your
own determination as to the suitability of such information for your purpose prior to use or
connection with the making of any decision. No Information on the Milkbasket Platform shall
constitute an invitation to invest in us or any affiliates. Any use of this Milkbasket
the Information is at your own risk. Neither we, our affiliates, nor their officers,
agents shall be liable for any loss, damage or expense arising out of any access to, use of,
reliance upon, this website, the Information, or any third-party website linked to this
Milkbasket Platform. We are not responsible for the content of any third-party sites and do
make any representations and or endorsement regarding the content or accuracy of material on
such sites. If you decide to access links of any third-party platforms, you are doing so
at your own risk and expense.
As means to assist the users in identifying the Products of their choice, we provide visual
representations on the Milkbasket Platform including graphics, illustrations, photographs,
images, videos, charts, screenshots, infographics and other visual aids, as may be provided
by the respective brand/product owners or otherwise. While reasonable efforts are made to
provide accurate visual representation, we disclaim any guarantee or warranty of exactness
such visual representation or description of the Product, with the actual Product ultimately
delivered to users. The appearance of the Product when delivered may vary for various
and hence no claim to be considered by the customer on such account in any manner.
- Nothing contained herein is to be construed as a recommendation to use any
equipment or formulation, in conflict with any patent, or otherwise and we make no
representation or warranty, express or implied that, the use thereof will not infringe any
We do not covenant or provide any representations and warranties:
- in respect of quality, suitability, accuracy, reliability,
merchantability, fitness for a particular purpose/consumption or the content
Product or pricing information and/or specifications) on Milkbasket Platform;
- that the Services will be made available at all times; and
- that the operation of Milkbasket Platform, including the
contained in any
content, information and materials on Milkbasket Platform or any third-party
services linked to Milkbasket Platform will be uninterrupted, or that the
be rectified, or that Milkbasket Platform or the servers that make such content,
information and materials available are free of viruses or other harmful
THIS MILKBASKET PLATFORM AND THE SERVICES ARE PROVIDED TO YOU ON
AN “AS IS” AND “WHERE-IS” BASIS, WITHOUT ANY REPRESENTATIONS OR
WARRANTIES. WE, FOR OURSELF AND ANY THIRD-PARTY PROVIDING
MATERIALS, SERVICES, OR CONTENT TO THIS WEBSITE, MAKE NO
REPRESENTATIONS OR WARRANTIES, EITHER EXPRESS, IMPLIED, STATUTORY
OR OTHERWISE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE,
OR NON-INFRINGEMENT OF THIRD-PARTY RIGHTS, WITH RESPECT TO THE
MILKBASKET PLATFORM, THE INFORMATION OR ANY PRODUCTS OR SERVICES
TO WHICH THE INFORMATION REFERS. WE WILL NOT BE LIABLE TO YOU OR
ANY THIRD PARTY FOR ANY DAMAGES OF ANY KIND, INCLUDING BUT NOT
LIMITED TO, DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE
DAMAGES, ARISING FROM OR CONNECTED WITH THE SITE, INCLUDING BUT
NOT LIMITED TO, YOUR USE OF THIS SITE OR YOUR INABILITY TO USE THE SITE,
EVEN IF WE HAVE PREVIOUSLY BEEN ADVISED OF THE POSSIBILITY OF SUCH
Disclaimer - To the extent permitted by applicable law, We, our
agents, employees and
directors, disclaim any liability against any loss, damage, expenses, liabilities,
caused due to the failure of performance, omission, defect of products, or deletion,
error, delay, virus, communication, unauthorised access, theft, destruction, alteration
records on the Milkbasket Platform.
INDEMNIFICATION AND LIMITATION OF
- You agree to indemnify, defend and hold harmless us, our affiliates,
employees, consultants, licensors, agents, and representatives from and against any and all
third- party claims, losses, liabilities, damages, and/or costs (including reasonable
and costs) arising from your access to or use of Milkbasket Platform or the Services,
other rights. We will notify you promptly of any such claim, loss, liability, or demand, and
addition to the foregoing, you agree to provide us with reasonable assistance, at your
in defending any such claim, loss, liability, damage, or cost.
APPLICABLE LAW AND JURISDICTION
without regard to the choice or conflicts of law provisions of any jurisdiction. You agree,
to the Milkbasket Platform whether in contract or tort or otherwise, to submit to the
of the courts located at Mumbai, India for the resolution of all such disputes.
waiver or consent is in writing and signed by us. Any consent by us to, or waiver of your
breach, whether expressed or implied, will not constitute consent to, waiver of, or excuse
any other different or subsequent breach.
jurisdiction to be
unenforceable under applicable law, then such provision will be excluded from these Terms of
excluded and will be enforceable in accordance with its terms; provided however that, in
consistent with and permitted by applicable law, to the meaning and intention of the
provision as determined by such court of competent jurisdiction.
time to time, without any advance notice. You are requested to regularly review the Terms of
Use as available on Milkbasket Platform. You relationship with the Milkbasket Platform will
- We will not be held responsible for any delay or failure to comply with its
obligations if the
delay or failure arises from any cause which is beyond our reasonable control.
In accordance with the applicable law, any grievances which you may have with respect to
information shared by you with us hereunder and its treatment or any grievance related
Services being availed hereunder, may be directed by you to such grievance officer at
compliance with the
terms and conditions of the third parties, such as bank offers terms and conditions, brand
promotional offers, whose links, if any, are contained/embedded in the Services. You agree
we will not be liable for any transaction between itself and any such third parties.
communicated to you by us, for the use of Milkbasket Platform, and the rights and
with respect to any Services to be provided by us shall be limited to the scope of these
“PART B – TERMS AND CONDITIONS OF SALE ON MILKBASKET PLATFORM”
The terms and conditions of sale as set out herein (“Terms
of Sale”) constitute an agreement
us and you and govern the terms and conditions on which you purchase the Products from us on or
through the Milkbasket Platform. By adding any Product in the basket on the platform for making a
purchase of the Product, you expressly agree to be bound by these Terms of Sale.
These Terms of Sale are in addition to the Agreement. These Terms of Sale
constitute an electronic
record within the meaning of the applicable law. This electronic record is generated by a computer
system and does not require any physical or digital signatures.
OUR CONTRACT OF SALE
- Listing and display of a Product by us on Milkbasket Platform is our
to you to make
an offer for purchase of such Product by adding the same in the cart/basket. Likewise,
any offered product in the basket on the Milkbasket Platform by you is your offer to buy the
Product(s) from us.
Any communication from us shall be sent by either way, such as via push notification/ SMS on
registered mobile number/ Email on registered email id/ IVR call/ manual call, as the case
be, for any particular transaction. You shall be solely responsible to update your
mobile number and/or email address and the address for delivery on the Milkbasket Platform
the event there is a change. Further, we may also send you notifications and reminders with
respect to scheduled deliveries of the purchased Products. While we shall make every
endeavour to share prompt reminders and notifications relating to the delivery of purchased
Product(s) with you, we shall not be held liable for any failure to send such notifications
reminders to you.
Your contract is with us and you confirm that the Product(s) added to the basket by you are
purchased for your internal / personal purpose and not for re-sale or business purpose.
note that we sell Products only in quantities which correspond to the usual requirements of
average household. This applies both to the number of Products ordered within a single order
and User placing recurring Product order where the individual orders comprise a quantity
typical for a normal household.
- All items added to the basket on Milkbasket Platform are subject to the
availability of such
Product, our acceptance of your offer as per the above and your continued adherence to these
Terms of Sale.
- You hereby authorise us to declare and provide declarations to any
request on your behalf, including that the Products ordered by you are for personal, non-
PRODUCT RETURN AND REFUND
Please review the Returns Policy and Refund Policy of
Milkbasket Platform, which applies to
Products sold by us.
We list availability information for the Products on the Milkbasket Platform. Please note
dispatch estimates are not guaranteed and should not be relied upon as such. As we process
your order, we may send you the communication by way of Push notification or SMS or email
or IVR call or any manual call, as the case may be, once your order is delivered. However,
any Products you added in the basket/cart turn out to be unavailable or out of stock at the
of processing the order, the same shall be auto removed from the cart/basket with
credit in your Milkbasket Wallet balance / update in the subscription item as the case may
and may also be informed to you before delivery of your order.
All prices are listed in Indian Rupees. Price, as displayed, is inclusive of all applicable
Products in your shopping cart of Milkbasket Platform will reflect the most recent price as
on the Product’s information webpage on Milkbasket Platform. Please note that this price may
differ from the price shown for the Product when you first placed it in your shopping cart.
Placing a Product in your shopping cart does not reserve the price shown at that time. It is
also possible that a Product’s price may increase or decrease between the time you place it
cart and the time your order is processed. The prices charged at the time of order
processing will be the final price charged on your Milkbasket Wallet.
Due to perishable nature of the Products, Milkbasket Platform procures and supplies fresh
depending upon its shelf life. However, in case of change in price of the Product subscribed
Milkbasket Platform, any revision in cost of the Product would be charged accordingly. i.e,
is downward revision in the price of the product, the balance shall be returned back to your
Milkbasket wallet, however, in case of an upward revision in the price of the product, the
additional cost shall borne by you and it shall be charged on your Milkbasket Wallet. In
the Milkbasket Wallet does not have sufficient balance, we shall intimate you to top-up the
Milkbasket Wallet with the requisite amount, pending which we may not be able to process
You acknowledge that there may be licenses/permissions required under the applicable laws to
use, purchase or otherwise possess certain Product(s). You will be solely responsible for
obtaining such licenses/permissions and complying with the terms of such
You shall be responsible for payment of all fees/costs/charges associated with the purchase
Products from us and you agree to bear any and all applicable taxes.
Only persons who can enter into legally binding contracts as per Indian Contract Act, 1872,
persons who are 18 (Eighteen) years of age or older, are of sound mind, and are not
from entering into contracts by any law, can use Milkbasket Platform and place an order with
us. If you are a minor i.e., under the age of 18 (Eighteen) years, you may purchase the
on Milkbasket Platform only with the involvement of a parent or guardian.
LIMITATION OF LIABILITY
In no event, our aggregate liability, if any, that is proven and ordered by a court of
jurisdiction pursuant to a claim by you or person acting on your behalf, shall extend beyond
money charged from you for purchases made pursuant to an order under which such liability
has arisen and been established. We will not be responsible for any business loss (including
of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure)
other indirect or consequential loss that is not reasonably foreseeable to both you and us
contract for the sale of Product by us to you was formed.
We reserve the right to make changes to our policies, and these Terms of Sale at any time,
or without prior information to the Customer. You will be subject to the policies and Terms
Sale in force at the time you order Product from us, unless any change to those policies or
Terms of Sale is required to be made by law or government authority (in which case it will
apply to orders previously placed by you). If any of these conditions is deemed invalid,
for any reason unenforceable, that condition will be deemed severable and will not affect
validity and enforceability of any remaining condition.
We will not be held responsible for any delay or failure to comply with its obligations if
delay or failure arises from any cause which is beyond our reasonable control.
No provision in these Terms of Sale will be deemed waived and no breach excused, unless such
waiver or consent is in writing and signed by us. Our consent to, or waiver of your breach,
whether expressed or implied, will not constitute consent to, waiver of, or excuse for any
different or subsequent breach.
- GOVERNING LAW AND DISPUTE RESOLUTION
- You and Us shall endeavour to amicably, through discussions,
settle and resolve
any dispute or
difference arising out of or in relation to this Agreement (“Dispute”) within 15 (fifteen)
from the commencement of such Dispute. In case of such failure, the Dispute shall upon the
expiry of the aforesaid period, be referred to e-arbitration to be conducted by a sole
who shall be jointly appointed by the You and Us from the panel of available e-arbitrators.
arbitration proceedings may be conducted through mode available on the internet or any other
information and communication technology (including but not limited to video call system,
telephone or mobile, fax, e-mail facilities) which can be beneficially used to solve
Arbitration proceedings shall be held in accordance to the provisions of Arbitration and
conciliation Act, 1996. The Language of Arbitration shall be English. The arbitral award
be final and binding on the Parties. The award may include costs, including reasonable
advocates’ fees and disbursements.
- Subject to the arbitration clause above, the Parties agree to submit to the
of competent courts at Mumbai, India
- In addition to these Terms of Sale, you will also ensure that you are in
compliance with the
terms and conditions of the third parties, such as bank offers terms and conditions, brand
- These Terms of Sale supersede all previous oral and written terms and
communicated to you by us, for the purchase of Product.
E-Wallet - Terms & Conditions
Welcome to Milkbasket!
Please read these terms and conditions carefully. By accessing or using the services provided
the Milkbasket Platform, you agree to be bound by the terms described herein and all terms
incorporated by reference. If you do not agree to all of these terms, do not use the services
by the Milkbasket Platform.
- In these Terms and Conditions, unless repugnant to the context or meaning
thereof, the terms defined
herein shall have the meaning as under:
shall mean prepaid sub-wallet under the Milkbasket Wallet which shall be restricted
be used for payments for only food items on the Milkbasket Platform and shall be
shall mean sub wallet under the Milkbasket Wallet which shall be used for
payments of any-all categories of items on the Milkbasket Platform.
shall mean prepaid sub-wallet under the Milkbasket Wallet which shall be used for
payments of any-all categories of items on the Milkbasket Platform.
Food Wallet, Cashback Wallet and Main Wallet are hereby collectively referred to as
These terms and conditions (“Terms and Conditions”) govern your use of the Milkbasket Wallet
on the Milkbasket Platform for your usage towards ordering Milkbasket services. This Milkbasket
Wallet is the property of Reliance to whom it must be surrendered, upon request. The following
and conditions shall apply to your Milkbasket Wallet including but not limited to payments,
and chargeback cases in connection with the Products ordered by you on Milkbasket Platform by
Milkbasket Wallet. By using the Milkbasket Wallet, you agree to the below mentioned Terms and
Conditions. Please ensure that you have read carefully and understood these Terms and Conditions
before using your Milkbasket Wallet and also request you to keep a copy of these Terms and
Conditions for your records. You further agree that by using the Milkbasket Wallet, you confirm
you have read, understood and accepted the detailed Terms and Conditions of the Milkbasket
To be eligible for the Milkbasket Wallet, you should be competent to enter into a
should have attained the age of majority according to the Indian law. Milkbasket Wallet
towards, nor intended for use by anyone who has not attained the age of majority. Any
the age of 18, may only use the Milkbasket Wallet under the supervision of a parent or
who agrees to be bound by these Terms and Conditions.
About Your Account
- Milkbasket Wallet is issued to you by Reliance. It allows you to load a rupee
value onto your
Milkbasket Wallet for use only on Milkbasket Platform. The value associated with the
is not insured or guaranteed by any person or entity.
The rupee value that you load onto your Milkbasket Wallet is a prepayment only for
goods and availing the services on Milkbasket Platform in India unless otherwise specified.
- Main Wallet can be loaded on Milkbasket Platform using either cash / credit
card / debit card / UPI /
Internet Banking / any other RBI approved e-wallets managed and governed by other private or
government entities. Food Wallet can be loaded on the Milkbasket Platform using valid cards
managed and governed solely by the third parties and as may be acceptable on the Milkbasket
by the Milkbasket Platform in its sole discretion from time to time. Cashback Wallet cannot
on the Milkbasket Platform by you and shall be loaded solely by Milkbasket Platform in its
discretion from time to time. One Milkbasket Wallet cannot be reloaded by using any other
registered/unregistered Milkbasket Wallet. It is clarified that the amount from one
Milkbasket Wallet of
one account cannot be transferred into another Milkbasket Wallet or account. It is hereby
the loyalty points or cash backs earned by you on the Milkbasket Platform or in your
may be subject to expiry, as per the terms and conditions otherwise specified by Reliance.
Reliance reserves the right not to accept any Milkbasket Wallet or otherwise limit use of a
Wallet if we reasonably believe that the use is unauthorized, fraudulent or otherwise
misuse of the Milkbasket Wallet or its benefits in any manner may result in disablement of
Milkbasket Wallet and/or withdrawal of benefits at the sole discretion of Reliance. Please
Milkbasket Wallet safely and securely. Unless otherwise specifically mentioned herein,
Reliance is not
responsible for abuse of Milkbasket Wallet in case your wallet balance is used by someone
else due to
mobile theft or any other scenario.
Loading Value in your Milkbasket Wallet
Milkbasket Wallet is automatically created and enabled as soon as you register for
Platform’s services while accepting these Terms and Conditions. The Milkbasket Wallet gets
by loading money in it in accordance with Clause 5.3. of these Terms and Conditions by
Milkbasket website or Milkbasket mobile app. Milkbasket Wallet can be used as a mode of
whenever the Milkbasket Wallet-holder purchases goods or services from the Milkbasket mobile
The minimum aggregate amount that must be initially loaded onto your Milkbasket Wallet is
(Rupees Two Hundred Fifty only). The balance on the Milkbasket Wallet does not have a
expiry period. Balance from a sub-wallet cannot be transferred to another sub-wallet.
Whenever Milkbasket Wallet-holder purchases goods or services from the Milkbasket
balance from Milkbasket Wallet shall be deducted in the following order of priority
Platform in its sole discretion:
- 1. Cashback Wallet.
- 2. Food Wallet.
- 3. Main Wallet.
For example, if the balance of your Milkbasket Wallet is Rs. 350 (consisting of
balance of Rs. 50, Rs.
100, and Rs. 200 in Cashback Wallet, Food Wallet and Main Wallet respectively) and
the order value is
Rs. 250 (consisting of value of Rs. 150 and Rs. 100 for food item/s and non-food
then as per the order of priority mentioned above, the balance of your Milkbasket
Wallet shall be
deducted by the Milkbasket Platform as Rs. 50 from Cashback Wallet for non-food
item/s and Rs. 50
from Main Wallet for the remaining value of non-food item/s then Rs. 100 from Food
Wallet for food
item/s and Rs. 50 from Main Wallet for the remaining value of food item/s.
Reliance may change the maximum and minimum amounts at any time by notifying you at the
point of recharge, or on the Milkbasket website
(www.milkbasket.com), and such change shall
not constitute an amendment to these Terms and Conditions. No credit card, credit line,
overdraft protection or deposit account is associated with a Milkbasket Wallet. The
loaded onto your Milkbasket Wallet is non-refundable and may not be exchanged for cash
credit balance unless required by law in India. No interest, dividends or any other
funds deposited to a Milkbasket Wallet will accrue or be paid or credited to you by
All amounts loaded onto your Milkbasket Wallet are held and denominated in Indian
Terms and Conditions, unless the context otherwise requires, the following words and
shall bear the meanings ascribed to them below:
(a)"Successful transaction" means a credit of the transaction amount to
Fees and Expiration of Wallet Balances
Receipts and Statements
Milkbasket Wallet holders are not sent statements of itemized transactions on their
registered email id
from a Milkbasket Wallet account. You can check the balance of your Milkbasket Wallet or
recent transactions on your Milkbasket Wallet by logging into your Milkbasket account on
Milkbasket mobile app.
You will need to use your Milkbasket Wallet to make purchases for the goods and availing the
on Milkbasket Platform. When you use your Milkbasket Wallet, you will receive the details of
and payment in the Account History section of your Milkbasket account. The ‘Wallet’ section
Milkbasket Account will provide the remaining balance of your Milkbasket Wallet. You should
your order and payments details to ensure that your account balance is correct.
Billing Errors, Corrections
Reliance reserves the right to correct the balance of your Milkbasket Wallet if
reason to believe
that a clerical, billing or accounting error has occurred. If you have questions
transaction history, or any updated data please email your concern at firstname.lastname@example.org.
for Unauthorized Transactions
You are responsible for all transactions associated with your Milkbasket Wallet,
transactions claimed to be unauthorised. The Milkbasket Wallet does not have a
authentication password or PIN and can be used to make transactions once you have
to the Milkbasket Platform using Mobile Number-Password combination or Mobile
OTP authentication. The mobile application remains in a state of permanent log-in
with access to your mobile phone can have access to your application and thereafter
Milkbasket Wallet. You agree to take full responsibility of any unintended or
access to your Milkbasket Wallet.
Blocking of Milkbasket Wallet:
Reliance reserves the right to block your Milkbasket Wallet if Reliance believes that you
involved in any of the activities, including but not limited to:
- fraudulent or unauthorized activities through your Milkbasket Wallet;
unfair practices and or mala fide intention of claiming refunds from Milkbasket on
or repeated returns;
failure of quality check process in case of returns;
gaming the policy or the features on Milkbasket Platform.
Returning of money back
to the customer in case of blocking of Milkbasket Account (Account
- In case of blocking of your Milkbasket Account by Reliance due to any
of the Agreement, the
balance in your Milkbasket Wallet (except the Cashback Wallet), after adjustment of any
cashback/promotional points/ fraudulent transactions, shall be credited to the source
account. In case
of blocking or closure of your Milkbasket Wallet, any balance lying in your Cashback
forfeited and shall be expired immediately. The money shall be credited to the source
from the date of raising successful request with the customer care and completion of due
pertaining to any fraudulent transaction, subject to submission of KYC documents by you,
applicable. The same process has to be followed in case of any incorrect amount uploaded
in his/ her Milkbasket Wallet as well.
Returning money back to
the customer in case of voluntary closure of account by the customer:
In case you are not willing to use the Milkbasket Platform and want to close your
lying in your Milkbasket Wallet (except the Cashback Wallet), after adjustment of any
promotional points/ fraudulent transactions, shall be returned to the source on raising
request on the
platform through customer care chat option. The money shall be returned to the source
from the date of raising successful request with the customer care, subject to
documents by you, as applicable.
You hereby authorise Reliance to disclose your information to Government authorities or
authorities or to credit bureaus or to other third persons, to comply with the
under the law.
You also authorise Reliance to use your information for offering product and services to
from its associates/partners unless specified otherwise.
For information concerning how we collect, use and disclose information concerning
Wallet and how to select privacy preferences regarding certain promotional
should refer to our privacy
statement mentioned on our website.
Changes to these Terms and
Reliance reserves the right to add, alter, amend and revise terms and conditions as
as the rules
and regulations governing the Milkbasket Wallet without prior notice, and without
reasons thereof. In the event of such changes, the latest terms & conditions
viewed on our website
Cancellation of these Terms and
We may suspend or terminate these terms and conditions and revoke or limit any or all of
and privileges granted to you at any time without notice or liability. Termination may
your fraudulent or unauthorized use of the Milkbasket Wallet.
Limited Liability and Disclaimer
Reliance and its affiliates make no representations, warranties or conditions of any
kind, express or
implied, with respect to the Milkbasket Wallet, including, but not limited to, any
implied warranty of
merchantability, fitness for a particular purpose, title, or non-infringement, or any
warranty arising by
usage of trade, course of dealing or course of performance. Reliance does not represent
that your Milkbasket Wallets will always be accessible or accepted.
In the event that Reliance or its affiliates are found liable to you, you shall only be
entitled to recover
actual and direct damages and such damages shall not exceed the last balance held on your
Milkbasket Wallet. Reliance and its affiliates shall have no liability for any incidental,
consequential damages (including without limitation loss of profit, revenue or use) arising
out of or in
any way connected with this Agreement, whether in contract, warranty, tort (including
whether active, passive or imputed), product liability, strict liability or other theory,
even if Reliance or
its authorized representatives have been advised of the possibility of such damages. In no
Reliance or its affiliates have any liability for unauthorized access to, or alteration,
theft or destruction
of a Milkbasket Wallet through accident, misuse or fraudulent means or devices by you or any
party, or as a result of any delay or mistake resulting from any circumstances beyond our
Reliance is not liable for non-fulfilment of any terms in full or in part due to any reason
The laws of certain states or other jurisdiction do not allow limitations on implied
warranties, or the
exclusion or limitation of certain damages. If these laws apply, some or all of the above
exclusions or limitations may not apply to you, and you may have rights in addition to those
in this Terms and Conditions. In such jurisdiction, our liability is limited to the greatest
The decision of the management of Reliance is final and shall be binding at all times.
We may assign all or part of these Terms and Conditions without such assignment being
change to these Terms and Conditions and without notice to you and shall be released
liabilities. The assignee shall have the same rights and obligations as the assignor and
shall agree in
writing to be bound by the Terms and Conditions.
All disputes, in connection with Milkbasket Wallet or its program shall be governed and
construed in accordance with Indian Laws and are subject to the exclusive jurisdiction
Mumbai, Maharashtra only.
Entire Terms and Conditions,
- These Terms and Conditions is the complete and exclusive agreement
you and Reliance, and
supersedes and merges all prior proposals and all or any other prior
event that any provision of these Terms and Conditions shall be determined to be illegal
unenforceable, that provision will be eliminated to the minimum extent necessary so that
and Conditions shall otherwise remain in full force, effect and shall be enforceable.
are for convenience of reference only and shall in no way affect interpretation of these
In case of any grievances you can contact:
DELIVERY AND SHIPPING POLICY
Reliance Retail Limited, having its registered office at 3rd Floor, Court House,
Marg, Dhobi Talao, Mumbai – 400 002, Maharashtra, (“Reliance”,
“we”, “us” or “our”) is
managing and operating the mobile application/website https://www.milkbasket.com/
(collectively referred to as the “Milkbasket Platform”), through which
inter alia facilitates
the sale and purchase of perishable and non-perishable food products and households
and such other products on the Milkbasket Platform (“Products”) to the
users of the
Milkbasket Platform (“User” or “Users” or “you” or “your”).
This delivery and shipping policy (“Policy”), together with the Terms sets out our policies and
procedures towards delivery and shipping of Products purchased on the Milkbasket
We provide shipping and delivery of our Products across cities in India where we run our
operations, within the locations we deliver. We aim to provide the best customer
you by tying-up and partnering with leading logistics service providers to handle your
the best possible way and to ensure that you have a hassle-free experience in receiving
Product that you have ordered from the Milkbasket Platform. We make all commercially
reasonable endeavours to ensure that the Products are delivered to you in a timely
By agreeing to use the Milkbasket Platform and/ or purchasing a Product on the
Platform, you agree to be bound by the terms of this Policy without modification. We
encourage you to read and understand the terms of this Policy every time you visit the
Milkbasket Platform. If you do not agree to the terms contained in this Policy, you are
not to use, access or transact on the Milkbasket Platform.
TERMS OF SHIPPING AND DELIVERY
- Once you place an order on the Milkbasket Platform, we process such order
whichever is lying
in the cart at 12:00 am. We aim to provide no contact delivery at your doorstep without
the door bell/knocking on your door, and we try to deliver the order next day from the date
order of the Product by you on the Milkbasket Platform. We may also share details about your
orders pursuant to their dispatch through any means of communication (means/mode, including
but not limited to, by push notification on the platform; SMS on registered mobile number;
email on the registered email address; IVR call or manual call, as the case may be). You
and understand that though we effectuate Product delivery to the Users either directly
or through our third party services providers (“Logistics Partners”). Under exceptional
circumstances/ on choice of customer, Milkbasket may contact you before delivery, as the
You agree and understand that though we endeavour to ship and deliver our Products to cities
in India where we are present, we may, in our sole discretion determine a select list of
which are unserviceable for delivery of Products, wherein the platform does not allow the
to place orders. We or our Logistic Partners do not provide shipping and delivery services
such unserviceable areas and may not process your orders on the Milkbasket Platform in such
cases. In the event an area has been deemed unserviceable by us, we shall notify such user
the time of registration/placing an order for purchase of Products on the Milkbasket
You may also verify whether an area is unserviceable for deliveries by us by entering the
relevant delivery address, on the Milkbasket Platform.
You agree and acknowledge that to effectuate timely delivery of the purchased Products to
we may inquire or collect specific information like your name, shipping address, billing
address, landmarks, contact details, etc. You shall ensure that all information that is
by you to us on the Milkbasket Platform is true, complete, accurate and sufficient to
actual place of delivery. You understand that you shall bear absolute liability in case of
failure by us in delivering the purchased Products due to your failure to provide correct,
complete, sufficient and accurate information at the time of placing the order. It is
clarified that we shall not be liable in any manner and at any point in time due to your
provide correct and complete information.
While we make reasonable endeavours in ensuring that purchased Products are delivered to
in a timely manner and within the timeline notified to you, you accept and acknowledge
delivery may be delayed on account of:
- Logistical issues beyond our control;
- Unsuitable weather conditions;
- Political disruptions, strikes, employee-lockouts, etc.;
- Acts of God such as floods, earthquakes, etc.;
- Other unforeseeable circumstances.
In such events of delay, we shall make reasonable attempt to inform you by push notification
SMS or Call or Email. We disclaim all liabilities that may arise on account of our failure
inform or notify you of delays in the delivery of purchased Products on the Milkbasket
Platform. Further, we shall be under no obligation to compensate you for any claim that may
otherwise arise on account of delay in the shipment or delivery or use of the purchased
We endeavour to engage Logistic Partners, employees, agents with the highest regard for
and integrity; and behave in a fashion that exudes thorough professionalism, competence and
good mannerism. You agree and acknowledge that the actions, inactions of delivery
are not in our control, and it is not possible for us to monitor and observe each delivery
executive. Since we are merely facilitating delivery of a Product purchased by you, we shall
be liable for any acts or omissions on part of our delivery agents, employees, or personnel
or the Logistic Partner or their employees, agents, or personnel including deficiency in
wrong delivery of Product, time taken to deliver the Product, Product package tampering,
For the sake of abundant clarity, it is stated that any ill-mannerism, impoliteness,
offensiveness shown by our delivery executives or the employees, agents, personnel of the
Logistic Partners is beyond our control and any issue arising between you and our delivery
executive or an employee, agent, personnel of the Logistic Partner will have to be resolved
the you, independently. You agree and acknowledge that you will not hold us responsible or
require us to settle, mediate or resolve any disputes between you and the delivery personnel
delivering the Products to you.
Return of purchased Products are facilitated through our reverse-Logistics Partners. On
of request for return of Product on the Milkbasket Platform and the same being duly
acknowledged by us, our reverse-Logistics Partners may get in touch with you in order to
collect the purchased Products from you. We process returns and exchanges of purchased
Products in accordance with our Cancellation, Return and Refund Policy.
- Any queries or concerns relating to delivery and shipping may be directed by
you to our customer support team who can be contacted at:
email@example.com or Help
section of the Milkbasket
CANCELLATION, RETURN AND REFUND
Reliance Retail Limited, having its registered office at 3rd Floor, Court House, Lokmanya Tilak Marg,
Talao, Mumbai – 400 002, Maharashtra, India having its registered address at (“Reliance”, “we”,
or “our”) is operating the mobile
application/website https://www.milkbasket.com/ (collectively
referred to as
the “Milkbasket Platform”), through which it inter alia facilitates the sale and
non-perishable food products and
households products and such other products on the Milkbasket Platform (“Products”) to
the Milkbasket Platform (“User” or “Users” or “you” or “your”).
We aim to provide the best customer experience to our Users beginning from placing an order to
return. While transacting
on the Milkbasket Platform, you can expect a hassle-free experience in returning the Product that you
ordered and can rely
on us as your preferred shopping destination.
This cancellation, return and refund policy (“Policy”), together with the Terms sets out our
and policies in accepting Product cancellation, return and refund thereof.
- APPLICABILITY OF POLICY
- By agreeing to use the Milkbasket Platform and/or initiating a request for
Product(s) on the Milkbasket Platform, you agree to be bound by the terms contained in this
Policy without modification. If you do not agree to the terms contained in this Policy, you
advised not to transact on the Milkbasket Platform.
Please note that we may from time to time change the terms of the Policy that govern your
return, refund or cancellation of an order for Products on the Milkbasket Platform. Every
you wish to use the Milkbasket Platform, please check the Policy to ensure you understand
the terms and conditions that apply at that time.
- TERMS FOR CANCELLATION, RETURN AND REFUND OF ORDERS
Cancellation of Products
- Once you place the order for a Product, you cannot cancel it for any reason. You can
add or remove items from your cart before 12:00 am from the time and date you
have added item to cart/basket, all the items placed/added in the cart at 12:00 am
shall be considered as final order and the process of delivery shall start
Return of Products
You may initiate the request for return of the Product if: (i) Product is damaged;
both the Product and shipping package have
been damaged; (iii) Product is defective or is not in working condition; (iv) the
Product is of bad quality; (v) parts of the Product
or accessory is missing; (vi) the Product delivered is different from what was
basis the Product description provided on the Milkbasket
Platform; or (vii) you are dissatisfied with the purchased Product
Product”). You shall initiate such requests for a return within 72
(seventy two) hours from the date on which you receive the delivery of the Product
You shall keep the Products in its unused, original condition, brand outer box, MRP
attached, user manual, warranty cards,
and original accessories in manufacturer packaging for a successful return pick-up.
We would accept the request for return of such Product subject to the terms of this
If you have received any Product which is subject to return in terms of
this Policy, we suggest you to immediately register
a request in this regard on the Milkbasket Platform. We will in our sole
discretion verify if: (a) the defects and damages in the Products or
the non-compliances claimed in such Products are acceptable by us, or (b) such
defects, damages or non-compliances are due to our default, and will
accordingly post verification, accept or reject the request for return. For such
verification, we may request you to send us images of the damaged,
defective or Non-Compliant Product received and/or allow our personnel to
schedule a visit to assess the damage, defect or non-compliance in the Product.
Further to the assessment of the damage or the concern reported in the return
request, we may in
our sole discretion resolve the issue subject to the assessment report, in a
manner as we may deem fit.
Your return will be processed
only when the conditions as may be stipulated by us are fulfilled at the time of
return of such Products,
such as the Product being returned in original condition (including water seal
stickers in case of fragrances), along with the price tag intact including
original packaging of the product, the brand outer packaging of
the Non-Compliant Product and all accessories therein, no damage having occurred
post-delivery of the Product while in your possession etc.
You agree that we will not accept the return of any Product: (i) if you have placed
order for a wrong product model, colour or
incorrect Product, (ii) if the Product belongs to non-returnable Product category
instance, personalised Products that are not suitable
for return based on their nature), (iii) if you fail to request return/register a
complaint in relation to a Non-Compliant Product within the
Return Period. Any damage to the Product caused by your improper wearing or
of the Product, or any modification or change to the
Product by you the User or a third party or any depreciation in the value for other
reasons will not be deem such Product a Non-Compliant Product
and will not be considered a quality problem. Any decision by us in this regard
final and binding.
- You can return the Product(s),
purchased from us provided the Product(s) satisfy below mandatory conditions:
- The Product has not been worn, cleaned or tampered with by you.
- The price tag /bar code, brand tags, original packaging material,
accompanying accessories is intact and not altered, damaged or discarded by
- The Product is not altered, unless proven vendor defect.
- Return is being initiated against the order under which it was bought and
from same account and the serial number/ bar code of the Product matches our
- There is no foul odour, perfume, stains, dents, scratches, tears or damage
on the Product.
- The Product(s) if bought as a set should be exchanged as the complete set.
- Products returned should be in unused, undamaged, unwashed and in a saleable
- We are satisfied that the Product has not been rendered defective or
- We reserve the right to reject the return request for a Product if it does not
satisfy the aforementioned conditions.
Return of purchased Products are facilitated through our reverse-logistics
On receipt of request for return of Product on the Milkbasket Platform and the
same being duly acknowledged by us, our reverse-logistics partners
may get in touch with you in order to collect the purchased Products from you.
- At the time of raising a request for return the Products on the Milkbasket Platform,
you may seek refund for the Non-Compliant Product.
- Please be informed that when you opt to return the Products, upon our verification
and assessment of the Products and the documents relating thereto, the refund
amount for such Products which are eligible for return as per the terms of this
Policy, will be processed within a period of 72 (seventy two) business hours from
the date of us verifying the defect or the non-compliance in the Product. Your
refund will be processed only when the conditions as may be stipulated by us are
fulfilled, such as the Product being returned in original condition, along with the
price tag intact including original packaging of the product, the brand outer
packaging of the Non-Compliant Product and all accessories therein. For the sake of
abundant clarity, it is clarified that we shall not make any refund in respect of a
Product that is deemed ineligible for a refund based on our verification and
- We do not make any cash refunds. The amount will be refunded within 72 (seventy
two) business hours to your Milkbasket wallet.
- We reserve the right to reject a refund request for a Product if it does not satisfy
quality conditions specified under this Policy on our assessment pursuant to its
return. We may in such cases notify you and send the returned Product back without
initiating a refund.
- If it is found that your return/refund request fraudulent, Milkbasket Platform
reserves the right to block your account with immediate effect, and discontinuation
of all services including and not limited to the pre-paid orders on the Milkbasket
You Agree and Confirm:
- That in the event of a delivery failure on account of a mistake made by
you (i.e. wrong name or address or any other wrong information) any
extra cost incurred by us for redelivery shall be claimed from you;
- That the many Products sold on the Milkbasket Platform are of perishable
nature, and any spoilage of the delivered Products due to delay in
collection of the products from your doorstep or the delivery point,
Platform shall not be held responsible for that and no refund
could be claimed towards such spoilage;
That you will use the services provided by the Milkbasket Platform, its
affiliates, consultants and contracted companies, for lawful purposes only
and comply with all applicable laws and regulations while using and
transacting on the Site.
Any queries or concerns relating to the cancellation, return and refund may be directed by you to our
customer support team who can be contacted at:
firstname.lastname@example.org or Help
section of the Milkbasket
FEES AND PAYMENTS POLICY
Reliance Retail Limited, having its registered office at 3rd Floor, Court House, Lokmanya Tilak Marg,
Mumbai – 400 002, Maharashtra, India (“Reliance”, “we”, “us” or “our”) is managing
and operating the mobile application/website https://www.milkbasket.com/ (collectively referred to as
Platform” ) through which it inter alia facilitates the sale and purchase of perishable and
non-perishable food products and households products and such other products on the Milkbasket Platform
(“Products”) to the users of the Milkbasket Platform
(“User”or “Users”or “you”or “your”)
WHAT IS THIS FEES AND PAYMENTS POLICY?
accepted payment methods, and Reliance’s policies and procedures in relation to acceptance of fees
and payments towards the services offered through the Milkbasket Platform. Reliance’s primary
object is to ensure that the Milkbasket Platform is user friendly and equipped with reasonably
expected security infrastructure to protect any financial information which may be shared by User.
User(s) are required to peruse and understand the terms of this FPP Policy. If you do not agree to the
Policy and may forthwith leave and stop using the Milkbasket Platform. The terms contained in this
FPP Policy shall be accepted without modification and also, by using, browsing, accessing, or
purchasing from the Milkbasket Platform, you agree to be bound by the term contained herein.
FEES AND PAYMENT OPTIONS
Reliance does not levy any fee for browsing the Milkbasket Platform. Reliance may in future,
consider levying fees on the User for using the Milkbasket Platform as a whole, or for use of
features of the Milkbasket Platform. In such an event, you agree to pay any such fees, as
Reliance does not covenant or guarantee providing you with a notice prior to enforcing such a
of fees. Your continued usage of the Milkbasket Platform after such change in the fees will be
considered to be your acceptance of such changes.
In order to ensure User convenience, Reliance offers multiple payment options to User. Reliance
without prior notice to User, reserves the right to add or delete payment options from the ones
- payment through net banking facilities;
- payment through select credit cards;
- payment through select debit cards;
- applicable food coupons provided to User
- payments through prepaid payment instruments and electronic wallets;
- Any other payment option as may be provided by Reliance from time to time. The
payment options referred to above shall hereinafter collectively be referred to as
“Payment Options”. While reasonable endeavours are made to offer the
Options through varied banking channels, presently, Reliance accepts payments only
from major select banking avenues. Reliance does not accept payments made through
international debit/credit cards.
It is expressly clarified that accepting a User’s payment through the Payment Options is solely at
Reliance’s discretion. Reliance reserves the right to reject payment from a User through the Payment
Options for any reason whatsoever. In order to further validate a User’s transaction, Reliance may
request the User to submit a copy of the User’s Know Your Customer documents (such as the User’s
PAN card, Aadhar etc.), failing which, Reliance reserves the right to reject a User’s payment made
through the Payment Options.
While using the Payment Options, User agrees to provide correct, complete and accurate financial
information such as credit/debit card details or prepaid payment instrument account details which
may be stored by Reliance’s third party payment gateway provider. User(s) shall not use a
credit/debit card or prepaid instrument which is not lawfully owned by him/her or which the User
has not been lawfully authorised to use. The User shall solely be responsible for the security and
confidentiality of his/her financial information. Reliance disclaims all liabilities that may arise
consequence of any unauthorised use of the User’s financial information and/or identity, including,
details relating the Payment Options.
Reliance shall not be held responsible and shall not assume any liability in respect of any loss
damage suffered by a User owing to:
- lack of authorisation for any transaction, including such transactions carried
out on gift cards
and vouchers issued to User(s) as a part of Reliance’s promotions.
- exceeding of the credit/debit limit mutually agreed between the User and the issuing
- any payment issue arising out of technical glitches occurring during a transaction.
- declination of transaction for reasons beyond Reliance’s control.
Reliance reserves the right to impose limits on the number of transactions a User may undertake
over the Milkbasket Platform. Should the User exceed such transaction limits imposed by Reliance,
Reliance reserves the right to refuse to process such transactions. Reliance may refuse to process
transactions emanating from User(s) who have suspicious or questionable transaction history on the
Milkbasket Platform. Should Reliance be dissatisfied with the credibility of a User or the
genuineness of a transaction carried out on the Milkbasket Platform, Reliance shall have the right
reject such transactions. Reliance may also choose to delay the dispatch of Products purchased by
such User or cancel the entire purchase at its sole discretion. The User agrees that Reliance shall
be liable for any damage, interests or claims resulting from Reliance’s decision to not process a
transaction or delay in the processing of a transaction on account of a User’s suspicious activity
the Milkbasket Platform.
All the Products listed on the Milkbasket Platform are including all applicable taxes. You will
responsible for payment of all fees/costs/charges associated with the purchase of Products from
you agree to bear any and all applicable taxes including but not limited to GST, duties and
Despite Reliance’s best efforts, there may be instances of mispricing of Products on the
Platform during or after the process of purchase of Products has been carried out by the User.
thorough processes of verification are carried out prior to the publication of Product prices on
Milkbasket Platform, errors and discrepancies arising out of technical glitches and time lags is
unavoidable. For avoidance of doubt, Reliance’s curative actions that will arise in the event of
difference arising on the actual maximum retail price of a Products against the price published
Milkbasket Platform is set out below:
If the maximum retail price of the Products delivered to the User is lower than the
published on the Milkbasket Platform, the User shall, within 72 (seventy two) hours from
time when he/she received the Products inform us at email@example.com in each case.
Upon Reliance being satisfied of the User’s claim, the difference in the purchase price
the maximum retail price shall be refunded into the User’s Milkbasket wallet within 72
(seventy two) business hours from the date of receiving the intimation from the User.
If the maximum retail price of the Products listed on the Milkbasket Platform is higher
what has been published and if Reliance is not providing an offer or discount on such
Products, then Reliance reserves the right to charge the differential amount from your
Milkbasket Wallet. If your Milkbasket wallet does not have the sufficient balance to
effect to the said revision, the Reliance shall have the right to reserve the despatch
purchased Products until you top-up your Milkbasket wallet with the sufficient amount
required for order processing and your order shall be considered as cancelled and will
In order to process such refunds, the User will be required to inform us through a means
communication, as available for the customer at firstname.lastname@example.org or through the Help
section on the Milkbasket Platform.
To enable User to make payments for purchasing Products on the Milkbasket Platform, in addition to
this FPP Policy, the terms and conditions of the User’s bank, applicable financial institution
card issuing association may be applicable. The User’s bank, financial institution or card issuing
association may decline or prevent the User from making electronic payments for buying the Products
on the Milkbasket Platform and Reliance does not control the same and hence, shall not be at any
point in time be held liable.
Reliance may, from time to time contract with third party service providers such as payment
aggregators, courier and logistic service providers etc. Upon successful delivery of the products
purchased by you through the Milkbasket Platform, Reliance shall initiate payments to third party
If it is brought to the User’s notice that a charge has been created on his/her payment
top up of a Milkbasket Wallet on the Milkbasket Platform and the User is not aware of such top up on
the Milkbasket Platform, the User is first, required to verify if his/her family members, friends or
business colleagues were authorised to carry out the purchase of Products on the Milkbasket
If, despite this, the User continues to be unable to identify the charge created on his/her payment
instrument(s) for purchase of Products on the Milkbasket Platform, the User may report such
unauthorised purchase to us within 7 (seven) days from the date on which the unauthorised purchase
was carried out on the Milkbasket Platform in order to enable Reliance initiate investigations.
If the User carries out a purchase on the Milkbasket Platform and the payment in lieu thereof has
invalidated, Reliance reserves the right to retrieve the invalidated payment (“Invalidated Payment”)
from the User Milkbasket Wallet. Should the User have insufficient credit in his Milkbasket Wallet
order to facilitate such redemption of the invalidated payment, the User shall within 7 (seven) days
from the date of receiving a written notice from Reliance, remit the Invalidated Payment into
Reliance’s bank account, details of which shall be set out in the notice. If the User fails to remit
Invalidated Payment into Reliance’s bank account despite having received the notice, Reliance shall
be entitled to initiate civil and/or criminal legal action against the defaulting User at his/her
- Milkbasket Wallet
- Milkbasket Wallet is issued to you by Reliance. It allows you to load a rupee
value onto your
account for use only on Milkbasket Platform. The rupee value that you load onto your
Wallet is a prepayment only for purchasing the Products and availing the services on
Platform in India unless otherwise specified.
CUSTOMER SUPPORT TEAM:
Any queries or concerns relating to the Fees and Payment may be directed by you to our customer
support team who can be contacted at:
email@example.com or Help
section of the Milkbasket
Reliance Retail Limited, having its registered office at 3rd Floor, Court House,
Marg, Dhobi Talao, Mumbai – 400 002, Maharashtra, India
(“Reliance”, “we”, “us” or “our”) is
managing and operating the mobile application/website https://www.milkbasket.com/
(collectively referred to as the “Milkbasket Platform”)and
the rules made there under, through which it inter alia facilitates the sale and
perishable and non-perishable food products and households products and such other
on the Milkbasket Platform (“Products”) to the users of the
Milkbasket Platform (“User” or “Users” or
“you” or “your”).
Milkbasket Platform and describes our policies and procedures on the collection, use,
disclosure, processing, transfer, and storage of the information provided to us by you.
using, browsing, accessing, or purchasing from the Milkbasket Platform you agree to be
dealing, handling, sharing, disclosure or transfer of your information in accordance
Reliance is committed to protect your / user’s privacy online. We shall not use the
used herein if not defined shall have the same meaning as ascribed to them under the
This document is an electronic record and is governed by the provisions under the
Information Technology Act, 2000 and rules made thereunder as may be applicable, and the
amended provisions pertaining to electronic records in various statutes as amended by
Information Technology Act, 2000. This electronic record is generated by a computer
and does not require any physical or digital signatures.
nature of the Sensitive Personal Data or Information ( defined hereinafter ), the
and modes of usage of such information and how and to whom we shall disclose or transfer
such information. You may at any time withdraw your consent for collection and use of
information including Personal Information ( defined hereinafter ) or Sensitive
or Information. However, please note that if you withdraw your consent, we may no longer
able to provide you with the corresponding service for which you have withdrawn your
consent. It is hereby clarified that your decision to withdraw your consent will not
processing of Personal Information based on your previous consent prior to the
Type of Information Collected
- We may ask you to provide us with certain personally identifiable
collect this information through various means and in various places through the Services,
including account registration forms, contact us forms, or when you otherwise interact with
us. When you sign up to use the Services, you create a User profile. We shall ask you to
provide only such Information which is for lawful purpose connected with our Services and
necessary to be collected by us for such purpose.
The current data fields that might be requested for are:
- - Mobile Number
Address including House No. / Flat No, Tower / Block / Lane, Society
/ Locality Name and
- - Email
- - Name and
- - Demographic
information (age / gender / occupation / education)
In addition to any personally identifiable information or other information that you choose
submit to us, we may use a variety of technologies that automatically (or passively) collect
certain information whenever you visit or interact with the services. This Usage Information
may include the browser that you are using, the URL that referred you to our services, all
the areas within our services that you visit, and the time of day, among other information.
Our Services are primarily provided through the mobile application. We may collect and use
technical data and related information, including but not limited to, technical information
about your device, system and application software, and peripherals, that is gathered
periodically to facilitate the provision of software updates, product support and other
to you (if any) related to such mobile applications.
You may be asked to provide your information at the time of on-boarding or at anytime you
visit, access, use or browse the Milkbasket Platform. We may share information and use it
information to provide and improve our Products, services, content and advertising.
You agree to provide information, which shall be true, correct, up to date and accurate.
may access, amend, alter or require deletion of your information partially or fully by
contacting us at firstname.lastname@example.org.
We may collect a variety of information from you, including your name, password, mailing
address, geo-location, phone number (both primary and secondary SIM), device ID, IP
address including any other usage and interaction details as may be required for us to
you with a personalised and exceptional shopping experience. We may collect such
information which when combined with other pieces of information available with us could
reasonably allow you to be identified (“Personal Information”). Personal Information
include but is not limited to your full name, personal contact numbers, residential
email address, gender or date of birth.
We may also collect, receive, process or store certain sensitive personal data or
consisting of, but not limited to:
Financial information such as bank account or credit card or debit card or
Physical, physiological and mental health condition;
Any detail relating to the above Personal Information categories as provided
providing service; and
Any of the information received under above Personal Information categories
processing, stored or processed under lawful contract or otherwise.
(Collectively, referred to as “Sensitive Personal Data or
- Milkbasket Platform is not directed towards minors. We do not knowingly
Information from any User who is under 18 (Eighteen) years. If we are made aware that we
have collected the Personal Information of a person below the age of 18 (Eighteen) years, we
will take steps to delete the information within a reasonable time frame. If a parent or
guardian becomes aware that his or her child has provided his/ her information on the
Milkbasket Platform without their consent, he or she shall contact us for the deletion of
below the age of 18 (Eighteen) uses the services, we shall not be held liable or responsible
any damage or injury suffered by such person.
Use of Information Collected
We may collect, use or process your information including Personal Information and
Sensitive Personal Data or Information for the following purposes:
For creating and giving you access to your registered account on the
To develop, deliver, process and improve our Products, services, content
in order to
personalize and improve your experience.
To inform you about our Products, services, offers, updates, upcoming
including providing you information in relation to order
confirmations, invoices, technical
notices, security alerts.
For internal analytical and research purposes such as auditing, data
to improve Our Products, services and customer communications.
To meet any legal or regulatory requirement or comply with a request from
governmental or judicial authority.
- To resolve any request, dispute, grievance or complaint
raised by you in relation to
use of the Milkbasket Platform.
To detect or monitor any fraudulent or illegal activity on the Milkbasket
Disclosure of Information Collected
We may from time to time be required to disclose the information collected from you to
trusted third party service providers who assist us in order to facilitate the Provision
and purchase of Products on the Milkbasket Platform. For instance, we may share
your information with third party payment gateway provider to process transactions on
Milkbasket Platform. By using the Milkbasket Platform, you consent to any such
of your information with third party service providers. We ensure that such third party
providers are bound by reasonable confidentiality obligations and/ or use, maintain and
generally accepted industry and security standards with respect to such
- We may also disclose your information when such disclosure is
requisitioned under any law
or judicial decree or when we, in our sole discretion, deem it necessary in order to
rights or the rights of other Users, to prevent harm to persons or property, to fight
- We may also disclose or transfer your information to any third party as
a part of
reorganization or a sale of the assets, division or transfer of a part or whole of us.
ensure that third party to which we transfer or sell our assets will have appropriate
confidentiality and security measures, at least as protective as those described in this
Policy, to handle your Personal Information. You will have the opportunity to opt out of
such transfer if the new entity's planned processing of your information differs
- A third party payment gateway provider may be required to collect
information from you including, but not restricted to, your credit/debit card number or
bank account details (collectively referred to as “Financial
Information collected from the you by such third party payment gateway providers will be
used only for billing and payment processes. The Financial Information collected from
transacted through secure digital platforms of approved payment gateways which are under
encryption, thereby complying with reasonably expected technology standards. The
verification of the Financial Information shall be accomplished only by you through a
of authentication in which we shall have no role to play and hence, we shall bear no
in relation to the same. We shall neither be liable nor responsible for any actions or
of third party payment gateway providers or any breach of conditions, representations
warranties given by them. We shall also not be obligated to mediate or resolve any
disagreement between you and such third party payment service providers.
- While we take best efforts to ensure that your information including
Financial Information and Sensitive Personal Information or Data is duly protected by
undertaking security measures prescribed under applicable laws, you are strongly advised
exercise reasonable discretion while providing Personal Information or Financial
while using the services given that the Internet is susceptible to security
- Your information may also be transferred, stored or processed in any
country other than the
one where you access the Milkbasket Platform. For purposes of sharing or disclosing data
of your country. By using the Milkbasket Platform, you consent to such transfer of your
information outside of your country and also within our affiliates, subsidiaries and
whose personnel and subcontractors, provided they have agreed to ensure the same level
The information may be transferred in the event it is necessary for the performance of
services, operation of the Milkbasket Platform and provision of Products as agreed upon
between us and the third party.
- The security of your Personal Information is important to us. We have
security policies, rules and technical measures, as required under applicable law
firewalls, transport layer security and other physical and electronic security measures
protect the Personal Information that it has under its control from unauthorized access,
improper use or disclosure, unauthorized modification and unlawful destruction or
accidental loss. When you submit your information on the Milkbasket Platform, your
information is protected through our security systems. Please note that we use
and industry-recognized standards such as per applicable laws, rules and
- Your information is contained within secured networks and is only
accessible by a limited
number of authorized persons who have access rights to such systems or otherwise require
persons are also under an obligation to keep such information confidential.
- Although we make best possible efforts to transmit and store all the
by you in a secure operating environment that is not open to public, you understand and
acknowledge that there is no such thing as complete security and we do not guarantee
there will be no unintended disclosures of any information and potential security
You agree not to hold us responsible for any breach of security or for any action of any
third parties that receive your Personal Information or events that are beyond our
reasonable control including, acts of government, computer hacking, unauthorized access
to computer data and storage device, computer crashes, breach of security and
- Due to the communications standards on the Internet, when you visits,
access or browse the
Milkbasket Platform, we automatically receive the uniform resource locator of the site
which such you visit, access or browse the Milkbasket Platform, details of the website
visit on leaving the Milkbasket Platform, the internet protocol ( “IP”
address of each User’s
computer operating system, type of web browser the User is using, email patterns, and
name of the User’s internet service provider. This information is used solely to analyse
overall User trends and to help us improve our services. Please note that the link
User’s IP address and the User’s personally identifiable information is not shared with
parties without such User’s permission or except when required by law or to provide or
facilitate the User with the services. Notwithstanding the above, the User acknowledges
we reserve the right to share some of the aggregate findings, including the personal
information provided by the Users in an unidentifiable, aggregate form, and not the
data with advertisers, sponsors, investors, strategic partners, and others in order to
the business. The amount of information sent to us depends on the settings of the web
used by the User to access the platforms. The User may refer to the browser used, if the
wishes to learn what information is provided to us.
- The Milkbasket Platform uses temporary cookies to store certain data.
We do not store
Personal Information in the cookies. Information collected by us, by any means
that does not personally identify the User as an individual (such as patterns of
described above) is exclusively owned by us and may be used by us and third party
providers for technical administration of the platforms, user administration, research,
development, and other purposes.
- You understand that you may set or amend your web browsers to delete or
disable cookies. If
you choose to disable cookies on your computer or mobile telecommunication device, it
impair, degrade or restrict access to certain areas of the Milkbasket Platform, or you
be able to use the certain services of the Milkbasket platform.
- We may allow other companies or entities to serve advertisements to
you. These companies
or entities include third party advertisement servers, advertisement agencies,
technology vendors and research firms. We may target some advertisements to you that fit
certain general profile. We do not use Personal Information to target advertisements to
the course of serving advertisements or optimizing the services to its Users, we may
authorised third parties to place or recognize a unique cookie on the User’s
- You agree and understand that we do not exercise control over third
party websites displayed
as search results or links on the Milkbasket Platform. These other sites may place their
cookies or other files on the Users’ computer, collect data or solicit personal
the Users, on which we have no control and shall not be held responsible or liable. We
make any representations concerning the privacy practices or policies of such third
information, data, text, software, sound, photographs, graphics, videos, messages or
materials available on such websites. The inclusion or exclusion does not imply any
endorsement by us of such websites, the websites’ provider, or the information on the
- We may keep records of telephone calls received from and made to Users
for the purpose of
administration of services, research and development, quality, training, business
business development, or for User administration. We may share such telephone records
third parties when required by law or when required to provide or facilitate the User
- You consent to our reproduction/publishing of all testimonials and
reviews given by you on
the Milkbasket Platform in relation to the services or the Products. You agree and
we may edit the testimonials and reviews provided by you and reproduce/publish such
or paraphrased versions of the testimonials and reviews on the Milkbasket Platform. If
User has any concerns with the reproduction/publication of any testimonial or review
provided by you, the User may contact us at email@example.com.
The third party service providers with whom we may share information provided by you are
not permitted to market their own services or send promotional e-mails or engage in
promotional communication with you. We provide you with the opportunity to opt-out of
receiving non-essential, promotional, or marketing-related communication from itself or
- If you wish to remove your contact information from all our mailing
lists and newsletters, you
can click on the "unsubscribe" link or follow the instructions in each e-mail
Alternatively, you can contact us at firstname.lastname@example.org. We reserve the
right to limit
accessibility to Milkbasket Platform based on availability of contact information. All
will be notified by email prior to any actions taken.
Retention of information
- We will retain your information and any data for the period necessary
to fulfil the purposes
under the applicable law.
every time you visit our Milkbasket Platform to understand how your Personal Information
Milkbasket Platform, you may contact our grievance officer on the below mentioned
to the exclusive jurisdiction of the courts in Mumbai, Maharashtra.
as to be valid under applicable law. However, in the event any provision is held to be
prohibited or invalid, such provision shall be ineffective only to the extent of such
prohibition or invalidity, without invalidating the remainder of such provision or other
It has come to the notice of Milkbasket (Portal) that,
some fraudsters are approaching customers (a)
with promotional offers from the Portal; (b) through fake email IDs as well as fake domain
names/website links which may appear confusingly similar or identical with the Portal and its Group
Companies; (c) through Social media Apps such as WhatsApp/Facebook/Instagram/Twitter by
including the trademark/logo and/or the logo of the Portal as part of their profile picture and pushing
fake offers to the innocent public, by luring them with false promises; and (d) making physical visits
customers door step seeking OTP to process cancellation of order that was not placed by you.
CUSTOMERS, GENERAL PUBLIC AND PROSPECTIVE CUSTOMERS ARE
CAUTIONED: (i) To exercise caution against fraudsters who may use fake email IDs, fake
Social media (WhatsApp, Facebook, Instagram, Twitter, etc.,) domains, websites, telephones and
advertisements in newspapers/magazines, etc. by impersonating themselves to be from the Portal and/or
its Group Companies and claim to offer promotional offers, collect customer account details, ask for
advance money to process winners, etc.; (ii) Portal or its Group Companies or any of its representatives
will NOT call for any advance payment of money from any of its prospects/customers; (iii) Portal or
any of its representatives would NOT ask for any OTP or PIN to offer any promotional offers; (iv)
Portal or any of its representatives would NOT ask for any OTP or PIN for cancellation of orders at
your door step. You are obliged NOT to share OTP/PIN with any person or authorizing UPI requests in
wallets, received from unknown sources, as the same may lead to a fraud, through which, money may
be debited from your Bank account and credited to fraudster’s account (iv) Portal email ID contains
ALONE and does NOT contain any other domain name such as
Gmail/Yahoo/Rediff/Ymail, etc., or in any other form; (v) To exercise caution against fraudsters luring
you with fictitious offers by calling you over unidentified phone numbers, fake email ids, fake
website/domain and/or through any other physical or electronic medium and styling themselves to be
employee/representative of Portal and/or its Group Companies. Before dealing with such fraudsters
and/or responding/accessing any fraudulent advertisements, telephone calls, emails and website, to
protect yourself against any fraud and criminal acts of the perpetrators, you are advised to act
responsibly and are solely obliged to verify: (a) by reaching out to Official customer care number of
Portal; or (b) the veracity of such claims from the Company’s official website
General Public and prospective customers are also advised to immediately report any suspicious
incident and/or incident of defrauding of money as a result of these fraudulent acts and practices to
authorities in their jurisdiction, i.e. the Police and the Telecommunications regulator, including the
Cyber Crime Cell. Please note that any person dealing with such fraudsters will be dealing at his/her
own risk and responsibility. Reliance and/or any of its Group Companies will not be responsible for
any loss suffered or otherwise in this respect.”